Master Services Provider Client: Case Study

A leading biopharmaceutical company focused on developing therapies for rare and ultra-rare genetic diseases partnered with Tandym to improve its talent acquisition and contingent workforce program. Operating in a startup culture while meeting high regulatory demands, the client needed a workforce solution that could balance agility, compliance, and candidate quality.

Prior to engaging Tandym, the client was managed by an incumbent payroll provider that took a hands-off, sales-driven approach. Rather than strengthening the existing program, the incumbent payroll provider frequently pushed new services that lacked alignment with the client’s actual needs, ultimately increasing costs without delivering proportional value.

This approach proved ineffective for the overall bottom-line of the client’s business, and would not work for the client long term.

Tandym stepped in with a high-touch, consultative model tailored to the client’s culture and operational priorities. A dedicated on-site representative was embedded within the client’s team to ensure real-time support, build trust with managers, and deliver consistent execution.

Tandym improved the client’s business through strategic initiatives including the following:

Beyond these initiatives, Tandym provided the client with support and assistance in the areas of compliance, co-employment, as well as ongoing education. As a company with a startup culture, the client benefitted from direction when it came to the nuances of hiring.

“Tandym has been a reliable partner in our hiring process, providing strong candidates that fit our needs well. The service and system have been smooth and effective, meeting all our requirements and even exceeding expectations.” – Senior Hiring Manager

The Tandym team regularly conducts educational sessions with managers to review key processes and technologies. In addition, Tandym representatives work closely with managers to navigate the complexities of co-employment and the unique considerations involved in managing temporary and contract workers.

Tandym established a strategic roadmap with the client, focusing on several aspects of the client’s business to improve operations.

In an effort to optimize its global workforce strategy, Tandym launched several key initiatives, such as international expansion, rate card implementation, direct sourcing, and manager outreach. These strategic efforts are designed to drive global standardization, improve cost efficiency, ensure compliance, and elevate candidate quality across the contingent labor program.

The client’s partnership with Tandym marked a pivotal shift in the organization’s contingent workforce strategy. Following challenges with the incumbent payroll provider, including poor communication, a lack of transparency, subpar compliance, and an overly sales-driven approach, the client needed a provider prioritize true partnership.

“The discounted direct labor rate for self-sourced candidates is outstanding and enables my team to onboard higher-level candidates.” – Hiring Manager

Tandym implemented a client-centric model, emphasizing compliance, transparency, and tailored support. By embedding themselves within the client’s operations, both culturally and physically, Tandym established trust and became a true extension of the client’s team. Tandym’s regular on-site presence and direct manager engagement played a critical role in relationship-building.

Tandym’s approach was built on decades of Master Services Provider (MSP) experience and deep subject matter expertise in compliance, co-employment, onboarding, and labor law. Tandym’s hands-on, respectful approach, grounded in genuine care and operational excellence, turned a struggling MSP engagement into a model of partnership-driven success.