When was the last time you met with a vendor who provided a transparent way to compare your success across the hiring journey with your competitors?

The staffing industry has evolved, and so have client expectations and needs. We’ve heard frustration from clients about how traditional methods of communication, updates, and progress tracking growing slow, opaque, and error-prone. At Tandym Group, we are redefining the industry standard with our innovative Client Portal, designed to provide real-time insights, improve transparency, and empower data-driven decision-making. One specific aspect of the Client Portal is the ‘delivery benchmarks’ feature. We spoke to three of the architects of the Tandym Portal to get a deeper dive on why delivery benchmarks are important and what information you can access in the Tandym Portal.

Setting a New Standard with Delivery Benchmarks

One of the most game-changing features of the Client Portal is its ability to track delivery benchmarks, providing clients with a clear and objective view of how Tandym is performing.

The Client Portal goes beyond just tracking placements—it establishes key delivery benchmarks that set us apart from competitors. Crystal Quinn, Managing Director of Delivery Success & Operational Enablement, highlights four critical ways these benchmarks drive efficiency:

• Transparency and Accountability – Real-time access to key performance metrics builds trust by ensuring that clients can track progress at any stage.
• Performance Monitoring – Clients and Tandym can track hiring success in real time, ensuring expectations are met and service levels remain high.
• Data-Driven Decisions – When benchmarks like time-to-fill are not being met, clients and Tandym can proactively adjust hiring strategies to optimize outcomes.
• Efficiency and Convenience – Instead of manually requesting updates, clients can independently access crucial metrics, saving valuable time and effort.

Real-World Impact: How Clients Use the Portal

The real power of the Client Portal lies in its ability to turn data into action. By analyzing time-to-hire and hiring trends, businesses can pinpoint the most effective sourcing channels and adjust their recruitment strategy accordingly. These insights provide a competitive edge by ensuring that staffing decisions are based on hard data rather than assumptions.

Lisa Drew, Senior Managing Director, Ops Strategy & Business Systems, highlights the impact of these benchmarks: “All the data is right there at their fingertips, so they can see where Tandym is excelling, where we could improve, and—most importantly—where we need their help to make the hiring process more efficient.”

This transparency fosters accountability on both sides, ensuring that clients and Tandym are working in sync to achieve their staffing goals. “It starts a conversation of accountability while we work toward our common goal—expanding their teams,” Lisa explains. “That communication and understanding is key to a strong relationship.”

With this data at their fingertips, clients and Tandym can work together to optimize hiring processes, ensuring that speed-to-market remains a top priority. “Speed to market is of utmost importance to both Tandym and our clients,” Jesse Siegal, Senior Vice President of Revenue, emphasizes. “By holding ourselves and our clients accountable, we can make sure everyone is operating as efficiently as possible.”

Beyond Staffing: A True Partnership

What sets Tandym apart from other staffing agencies is our commitment to ongoing performance monitoring and strategic workforce collaboration. “Many staffing agencies simply provide candidates, but we provide a complete solution backed by continuous performance tracking,” Crystal explains. “We understand that our clients need more than just a staffing solution—they need a partnership that drives performance and fosters real-time collaboration.”

And that’s the point of it all. With the Tandym Client Portal, our clients gain more than just data—they gain a strategic advantage in workforce planning and operational efficiency.

Ready to transform the way you hire? Contact us today to explore the power of real-time staffing insights.